How to Fix AVG Installation Problems (Error 0×80070005)
There are many people experiencing an installation error, while trying to install AVG 8.0. The following error message is displayed after the AVG installation fails:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key….
Error 0×80070005
I’ve seen this, already, on a few machines and I’ve been trying to find a specific solution, with no luck. Obviously, most “solutions” are geared towards changing the registry permissions. This morning, I found what I was looking for.
The following contains instructions for making changes to the system registry. Please do not follow these instructions if you’re not familiar with the system registry. Changes to the system registry can potentially make your computer unusable.
Here’s how I fixed the problem…
- Open the registry editor and navigate to the following key: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows
- Right-click on the Windows key.
- Choose Permissions, then click Advanced.
- The first two entries should start with “Deny” pertaining to the “Everyone” group.
- Highlight the first entry and click Remove. Now remove the other “Deny” entry.
- Close the registry editor and try your installation again.
This should solve the problem. If it doesn’t solve your particular installation problem, visit the BleepingComputer.com forums.
Have you had to take additional steps or used a completely different solution to fix AVG installation problems? Please comment, below.
14 Responses to “How to Fix AVG Installation Problems (Error 0×80070005)”
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I can’t edit the permissions on that particular file nor can I see who/what has them. When I just click on the Windows folder I get a “Cannot Open Winows: Error opening Folder”. WHen I right click and select Permissions I get this “You Do Not Have Permission to View the Current Permission Stettings for Windows, but You can make Permission changes”.
I thank you in advance for any insight on the problem you can provide
You need to take ownership. To do this, click Advance in the bottom left, go into the Owner tab and give either yourself, or a group your user belongs to, ownership.
You should be able to view and make changes now.
Thanks a million. This was the reason I was unable to uninstall AVG. You’ve helped me with a huge headache.
Awesome, worked perfectly! Thanks!
Will this work with WIN 2000? I can’t find the filesyourefer to.
Hi,
When i right click on the Windows then Advanced I can not see the “Deny” enywhere.
Than you
Stojan
Hi there. I found this resolution myself. As Tyr adds, when I tried to look at the HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows it brings a ‘denied access’ error.
Before I could delete the two ‘deny’ entries I had to go to the key:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows and right-click.
You will see a ‘permissions…’.
1. Left-click on: permissions… > advanced > Owner (tab)
2. Now left-click in ‘Change owner to:’ box.
3. Click on “Administrators”.
4. Now click OK twice. This procedure is what Calum is suggesting to take ownership.
Now right-click on the key again and follow the instructions to delete the two ‘deny’ entries described above. Good work all, this has really helped me.
Thank you very much, finaly I solved my problem.
Thanks a lot
Stojan
i m using windows vista.i used bitdefender earler as antivirus.now when i want to install avg antivirus it is asking me to unstall the bitdefender,though i have already unstalled it.please help me with this
If you have already uninstalled Bitdefender I suggest using the Bitdefender removal tool to automatically clean up any remaining traces, which AVG seems to be detecting.
The Bitdefender removal help page is at:
http://www.bitdefender.com/KB333-en–How-to-uninstall-BitDefender.html
Or just go straight to downloading the Bitdefender removal tool at:
http://www.bitdefender.com/files/KnowledgeBase/file/BitDefender_Uninstall_Tool.exe
This tool works on Vista (32 or 64bit systems). Download it and run it to erase any remaining traces of Bitdefender.
Try to install AVG again.
thanks i did as said in the top and it worked.
“Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key….
Access is denied.”
STILL having trouble with install. I’ve followed all instructions in this thread, and still no luck. When I go to save, I get permission denied – changes not saved. Any more suggestions? Thanks in advance . . .
Yes I do. If you try to change the permissions from within a standard user account in Windows you will definitely get the following kind of errors:
“Unable to save permission changes on Windows
Access is denied.”
“Unable to set new owner on Windows.
Access is denied.”
You first need to logon to Windows as administrator or at least as a user who has an administrator account. Then you’ll be able to do things like change permissions of registry keys and or take ownership of them etc.
Finally!!! THANK YOU SO MUCH!!!